Unable to login

[Mr ktz]

Hello,
I am unable to login. I also tried password reset and says not account found? It's the same details I use here which is strange.

Are you able to investigate for me please.

Thanks.
Mr KTZ

 

[Delaney]

Hello,
I am unable to login. I also tried password reset and says not account found? It's the same details I use here which is strange.

Are you able to investigate for me please.

Thanks.
Mr KTZ

Your username please

 

[Mr ktz]

My username is Mr Ktz

 

[Delaney]

My username is Mr Ktz

That username doesn't exist

 

[Mr ktz]

I have been a user for the last couple of years. Has my account been deleted at all?

 

[Delaney]

I have been a user for the last couple of years. Has my account been deleted at all?

How long since you last logged in?

 

[Mr ktz]

A week, saw i couldn't log in so raised it on here. thats what has surprised me.

 

[Delaney]

A week, saw i couldn't log in so raised it on here. thats what has surprised me.

The account has been deleted

 

[Mr ktz]

By who? I didnt delete it. Do I need to create a new one then?

 

[Delaney]

By who? I didnt delete it. Do I need to create a new one then?

The account automatically deletes after 7 or more days of inactivity and yes, you will have to create a new one

 

[Mr ktz]

Really? I never knew that. I didnt think it was that long. Thank you for your help.

 

[Delaney]

Really? I never knew that. I didnt think it was that long. Thank you for your help.

No problem